Wherever customers message you from, they get an answer.

No — each channel requires account authorization and salon profile configuration.

No. The AI handles configurable routine reception; complex issues go to your team.

A human-handling entry can be retained; takeover methods and message-log scope follow the current version.

Whether it enters the booking flow depends on current features and salon configuration; the demo explains your actual setup.

Supported reply languages can be configured according to the selected plan and business setup. Deskie AI Messaging uses business-approved services, opening hours, pricing conditions, and FAQs when replying to clients, and can hand conversations requiring human judgment to staff. Real enquiry scenarios are tested before launch.

No. The business can start with the channels its clients use most and add others gradually. The MaSe team reviews the account permissions, connection requirements, and human handoff process for each channel, avoiding unnecessary operational complexity simply to increase the number of connected channels.

The AI uses business-approved opening hours, address, services, pricing conditions, promotions, and FAQs. Where permitted, it can also guide clients into an enquiry or booking flow. Information must be updated when it changes, and questions that cannot be confirmed should be handed to staff rather than answered with outdated or unapproved information.